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ID verification problems, anyone solved this? (Tulsa)

Thea Farrow · 2026-09-17T01:36:01.100Z

My claim has been on hold for 19 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

Thea Farrow
9/17/2026, 3:36:01 AM
My claim has been on hold for 19 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Pilar Farrow
9/26/2026, 3:02:14 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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