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ID verification problems, anyone solved this?, teaching assistant here

  • Priya Adeyemi

    5/20/2026, 5:28:44 AM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed.

  • Wei Adeyemi

    7/15/2026, 8:31:25 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Jamie Adeyemi

    9/28/2026, 9:39:31 PM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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