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ID verification problems, anyone solved this?, social media manager here

Jae Whitfield · 2026-09-01T10:37:23.309Z

My claim has been on hold for 6 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

Jae Whitfield
9/1/2026, 12:37:23 PM
My claim has been on hold for 6 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Gemma Whitfield
9/18/2026, 8:05:39 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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