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ID verification problems, anyone solved this? (Richmond)

Bjorn Baptista · 2026-06-03T23:45:42.715Z

My claim has been on hold for 6 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

Bjorn Baptista
6/4/2026, 1:45:42 AM
My claim has been on hold for 6 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?
Mei Baptista
9/26/2026, 3:44:05 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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