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ID verification problems, anyone solved this? (Portland)

Amara Marchetti · 2026-09-22T18:04:45.766Z

My claim has been on hold for 6 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. Nobody answers the phone. What finally worked for you?

Amara Marchetti
9/22/2026, 8:04:45 PM
My claim has been on hold for 6 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. Nobody answers the phone. What finally worked for you?
Oluwaseun Marchetti
9/26/2026, 4:45:28 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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