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ID verification problems, anyone solved this?, payroll clerk here

  • Camila Fontaine

    7/19/2026, 11:10:20 AM

    My claim has been on hold for 18 weeks because the identity check will not accept my documents. I worked as a payroll clerk before this. I tried the online option twice and the app crashed. Do I need an appointment?

  • Gabriel Fontaine

    9/23/2026, 9:12:49 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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