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ID verification problems, anyone solved this?, medical assistant here

  • Sofia Oyelaran

    9/17/2026, 5:56:44 PM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Mateo Oyelaran

    9/23/2026, 11:23:15 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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