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ID verification problems, anyone solved this? (Kansas City)

Sofia Quintero · 2026-07-20T10:15:27.942Z

My claim has been on hold for 6 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. Nobody answers the phone.

Sofia Quintero
7/20/2026, 12:15:27 PM
My claim has been on hold for 6 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. Nobody answers the phone.
Mateo Quintero
9/17/2026, 12:38:36 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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