ID verification problems, anyone solved this?, janitorial supervisor here

My claim has been on hold for 4 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. The in-person office has long lines. Do I need an appointment?

Keep everything in writing and save the confirmation numbers. It saved me later.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.