ID verification problems, anyone solved this? - first time posting

I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Knoxville, in case local advice matters. Nobody answers the phone.

Write down the date and reference number each time you try. They asked for it when I finally got through.

Thanks for writing this out. I went through something close to it 4 months ago, and it got easier once I kept a simple log of every call and form.