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ID verification problems, anyone solved this? - first time posting

Kwame Laurent · 2026-09-05T19:39:41.669Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?

Kwame Laurent
9/5/2026, 9:39:41 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?
Zara Laurent
9/21/2026, 9:13:27 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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