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ID verification problems, anyone solved this? - first time posting

  • Kwame Novak

    8/1/2026, 5:12:24 AM

    My claim has been on hold for 12 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. The in-person office has long lines. Can another ID be used?

  • Zara Novak

    9/26/2026, 8:31:12 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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