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ID verification problems, anyone solved this? - first time posting

  • Dahlia Costa

    6/12/2026, 2:26:45 AM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?

  • Camila Costa

    9/2/2026, 1:44:59 AM

    Keep everything in writing and save the confirmation numbers. It saved me later.

  • Gabriel Costa

    9/19/2026, 11:49:42 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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