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ID verification problems, anyone solved this? - first time posting

  • Aditi Kowalski

    5/8/2026, 12:19:13 PM

    My claim has been on hold for 22 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Can another ID be used?

  • Emeka Kowalski

    9/25/2026, 1:45:46 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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