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ID verification problems, anyone solved this? - first time posting

  • Thea Lindberg

    8/2/2026, 1:36:23 PM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Pilar Lindberg

    9/24/2026, 8:15:53 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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