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ID verification problems, anyone solved this? - first time posting

  • Aditi Baptista

    4/17/2026, 1:35:24 PM

    My claim has been on hold for 25 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. Nobody answers the phone. Can another ID be used?

  • Emeka Baptista

    9/23/2026, 1:57:42 PM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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