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ID verification problems, anyone solved this? - first time posting

  • Taylor Solberg

    8/20/2026, 5:27:42 PM

    My claim has been on hold for 12 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed.

  • Alex Solberg

    9/24/2026, 6:25:51 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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