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ID verification problems, anyone solved this? - first time posting

  • Aditi Sandoval

    5/16/2026, 11:23:24 AM

    My claim has been on hold for 3 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?

  • Bhavna Sandoval

    8/6/2026, 8:44:29 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Emeka Sandoval

    9/19/2026, 6:04:36 PM

    Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.

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