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ID verification problems, anyone solved this? - first time posting

  • Ingrid Choudhury

    8/29/2026, 2:42:24 AM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. It has been weighing on me all week. Nobody answers the phone. Can another ID be used?

  • Diego Choudhury

    9/23/2026, 2:25:17 AM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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