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ID verification problems, anyone solved this? - first time posting

  • Oskar Nkemelu

    6/11/2026, 9:46:03 PM

    My claim has been on hold for 26 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. I tried the online option twice and the app crashed. Do I need an appointment?

  • Nia Nkemelu

    6/29/2026, 10:43:03 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

  • Kira Nkemelu

    9/25/2026, 12:44:27 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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