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ID verification problems, anyone solved this? - first time posting

  • Farid Fontaine

    6/10/2026, 3:56:10 PM

    My claim has been on hold for 23 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. What finally worked for you?

  • Camila Fontaine

    9/19/2026, 2:30:04 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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