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ID verification problems, anyone solved this? - first time posting

  • Mateo Whitfield

    9/18/2026, 8:16:47 PM

    My claim has been on hold for 13 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?

  • Nadia Whitfield

    9/19/2026, 12:52:22 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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