ID verification problems, anyone solved this? - first time posting

I do not have a current driver's licence and they want one. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Keep everything in writing and save the confirmation numbers. It saved me later.