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ID verification problems, anyone solved this?

  • Avery Fontaine

    7/9/2026, 6:04:34 AM

    My claim has been on hold for 4 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. I tried the online option twice and the app crashed. What finally worked for you?

  • Jamie Fontaine

    8/28/2026, 4:20:53 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

  • Morgan Fontaine

    9/25/2026, 10:36:21 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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