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ID verification problems, anyone solved this?

  • Wei Okonkwo

    6/9/2026, 8:48:39 AM

    My claim has been on hold for 13 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed.

  • Fatima Okonkwo

    9/19/2026, 11:08:17 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Avery Okonkwo

    9/22/2026, 4:26:22 PM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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