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ID verification problems, anyone solved this?, dental hygienist here

Aditi Novak · 2026-08-10T11:36:07.191Z

My claim has been on hold for 17 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. What finally worked for you?

Aditi Novak
8/10/2026, 1:36:07 PM
My claim has been on hold for 17 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. What finally worked for you?
Emeka Novak
9/24/2026, 8:21:58 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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