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ID verification problems, anyone solved this?, data-entry clerk here

  • Pilar Nakamura

    6/23/2026, 8:53:06 AM

    My claim has been on hold for 18 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed.

  • Malaika Nakamura

    9/18/2026, 12:02:38 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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