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ID verification problems, anyone solved this?

  • Gemma Kojima

    9/17/2026, 9:17:13 AM

    My claim has been on hold for 17 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Do I need an appointment?

  • Dahlia Kojima

    9/26/2026, 5:41:25 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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