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ID verification problems, anyone solved this?, customer-service rep here

Quinn Laurent · 2026-09-02T18:37:24.311Z

My claim has been on hold for 14 weeks because the identity check will not accept my documents. Thank you in advance. The in-person office has long lines. Can another ID be used?

Quinn Laurent
9/2/2026, 8:37:24 PM
My claim has been on hold for 14 weeks because the identity check will not accept my documents. Thank you in advance. The in-person office has long lines. Can another ID be used?
Riley Laurent
9/23/2026, 1:24:59 AM
Keep everything in writing and save the confirmation numbers. It saved me later.

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