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ID verification problems, anyone solved this? (Cincinnati)

Elena Osei · 2026-09-17T05:18:11.368Z

My claim has been on hold for 19 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

Elena Osei
9/17/2026, 7:18:11 AM
My claim has been on hold for 19 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?
Leila Osei
9/22/2026, 12:22:39 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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