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ID verification problems, anyone solved this?, call-centre agent here

  • Wei Laurent

    8/8/2026, 10:51:17 AM

    My claim has been on hold for 13 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. Nobody answers the phone. Can another ID be used?

  • Avery Laurent

    9/18/2026, 7:53:51 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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