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ID verification problems, anyone solved this?

Wei Silva · 2026-07-05T18:52:26.320Z

My claim has been on hold for 4 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

Wei Silva
7/5/2026, 8:52:26 PM
My claim has been on hold for 4 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?
Avery Silva
9/25/2026, 12:43:10 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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