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ID verification problems, anyone solved this?

  • Kwame Castellano

    4/29/2026, 7:41:36 AM

    My claim has been on hold for 18 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Do I need an appointment?

  • Elena Castellano

    5/1/2026, 6:14:32 AM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

  • Hiro Castellano

    9/21/2026, 10:07:47 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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