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ID verification problems, anyone solved this?

  • Bjorn Osei

    5/5/2026, 8:15:39 PM

    My claim has been on hold for 15 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. I tried the online option twice and the app crashed. What finally worked for you?

  • Anya Osei

    9/17/2026, 10:15:58 AM

    Keep everything in writing and save the confirmation numbers. It saved me later.

  • Carlos Osei

    9/25/2026, 5:28:15 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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