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ID verification problems, anyone solved this?, bank teller here

Mateo Whitfield · 2026-06-30T12:18:03.515Z

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 12 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?

Mateo Whitfield
6/30/2026, 2:18:03 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. There are 12 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?
Nadia Whitfield
9/22/2026, 1:21:31 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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