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ID verification problems, anyone solved this? (Baltimore)

  • Hiro Okonkwo

    6/15/2026, 5:39:50 PM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Can another ID be used?

  • Aisha Okonkwo

    9/18/2026, 11:27:04 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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