ID verification problems, anyone solved this? - any advice?

My claim has been on hold for 8 weeks because the identity check will not accept my documents. Nobody answers the phone. What finally worked for you?

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.