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ID verification problems, anyone solved this? - any advice?

  • Yara Prieto

    5/1/2026, 9:05:07 AM

    My claim has been on hold for 24 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Do I need an appointment?

  • Zuri Prieto

    8/23/2026, 1:18:45 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Umar Prieto

    9/23/2026, 10:38:08 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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