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ID verification problems, anyone solved this? - any advice?

  • Sam Baptista

    9/4/2026, 8:04:13 PM

    My claim has been on hold for 14 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Zuri Whitfield

    9/22/2026, 7:07:02 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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