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ID verification problems, anyone solved this? - any advice?

  • Sam Osei

    5/19/2026, 5:08:21 PM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. Thank you in advance. The in-person office has long lines. What finally worked for you?

  • Taylor Osei

    9/5/2026, 2:50:23 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Zuri Farrow

    9/25/2026, 8:45:12 PM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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