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ID verification problems, anyone solved this? - any advice?

  • Noah Fontaine

    5/22/2026, 2:00:16 PM

    My claim has been on hold for 13 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?

  • Elena Fontaine

    5/28/2026, 10:47:13 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Sofia Fontaine

    9/27/2026, 12:56:19 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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