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ID verification problems, anyone solved this? - any advice?

Gabriel Baptista · 2026-07-28T10:08:40.698Z

My claim has been on hold for 23 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

Gabriel Baptista
7/28/2026, 12:08:40 PM
My claim has been on hold for 23 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Dara Baptista
9/20/2026, 11:03:15 AM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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