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ID verification problems, anyone solved this? - any advice?

Kwame Quintero · 2026-07-21T17:25:56.316Z

I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. I tried the online option twice and the app crashed. Do I need an appointment?

Kwame Quintero
7/21/2026, 7:25:56 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. I tried the online option twice and the app crashed. Do I need an appointment?
Zara Quintero
9/22/2026, 7:40:46 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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