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ID verification problems, anyone solved this? - any advice?

  • Idris Sandoval

    6/20/2026, 8:25:32 PM

    My claim has been on hold for 12 weeks because the identity check will not accept my documents. I am in Atlanta, in case local advice matters. I tried the online option twice and the app crashed. What finally worked for you?

  • Farid Sandoval

    9/25/2026, 3:28:09 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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