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ID verification problems, anyone solved this? - any advice?

  • Leila Solberg

    5/22/2026, 6:57:08 PM

    My claim has been on hold for 7 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Elena Solberg

    9/21/2026, 8:55:58 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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