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ID verification problems, anyone solved this? - any advice?

  • Carlos Prieto

    5/9/2026, 3:24:17 PM

    My claim has been on hold for 26 weeks because the identity check will not accept my documents. It has been weighing on me all week. Nobody answers the phone. Can another ID be used?

  • Leila Prieto

    8/1/2026, 5:43:34 AM

    Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

  • Elena Prieto

    9/20/2026, 2:14:52 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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