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ID verification problems, anyone solved this? - any advice?

Kwame Jansen · 2026-09-18T18:16:12.179Z

My claim has been on hold for 12 weeks because the identity check will not accept my documents. It has been weighing on me all week. Nobody answers the phone. Do I need an appointment?

Kwame Jansen
9/18/2026, 8:16:12 PM
My claim has been on hold for 12 weeks because the identity check will not accept my documents. It has been weighing on me all week. Nobody answers the phone. Do I need an appointment?
Carlos Jansen
9/25/2026, 12:09:08 AM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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