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ID verification problems, anyone solved this? - any advice?

  • Gabriel Nkemelu

    7/29/2026, 6:06:19 AM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. Nobody answers the phone. What finally worked for you?

  • Freya Nkemelu

    8/19/2026, 7:49:34 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Chidi Nkemelu

    9/21/2026, 11:24:15 PM

    Thanks for writing this out. I went through something close to it 11 months ago, and it got easier once I kept a simple log of every call and form.

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