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ID verification problems, anyone solved this? - any advice?

  • Ingrid Jansen

    4/23/2026, 3:33:51 PM

    My claim has been on hold for 9 weeks because the identity check will not accept my documents. I am in Wichita, in case local advice matters. The in-person office has long lines. Can another ID be used?

  • Diego Jansen

    9/20/2026, 5:01:58 PM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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