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ID verification problems, anyone solved this? - any advice?

Anya Reyes · 2026-05-12T06:51:46.672Z

My claim has been on hold for 10 weeks because the identity check will not accept my documents. It has been a long 10 weeks. I tried the online option twice and the app crashed. What finally worked for you?

Anya Reyes
5/12/2026, 8:51:46 AM
My claim has been on hold for 10 weeks because the identity check will not accept my documents. It has been a long 10 weeks. I tried the online option twice and the app crashed. What finally worked for you?
Carlos Reyes
9/19/2026, 1:04:16 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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